Effective Date: July 15, 2026 | Applies to www.luniqhealth.com and all Luniq mobile/web apps Luniq (“we”, “our”, “us”), operated by Luniq Health Pvt. Ltd., is a platform connecting Customers with independent healthcare Providers and equipment vendors. This Privacy Policy explains what information we collect from Customers, Providers, and Care Profiles, how we use, store, and share it, and the rights you have over it.
Luniq operates with three types of users: Customers, who book services and equipment; Providers, independent doctors, clinics, labs, homecare agencies, and equipment vendors who fulfil bookings; and Admin, Luniq's internal team who verify Providers and operate the platform. This policy describes how information is collected and used across all three roles.
With your permission, the Luniq app may access your device's location, or use an address you enter manually, to: • Save your address for bookings and service delivery • Match you with nearby Providers based on your location • Improve routing and service logistics You can grant, deny, or revoke location permission at any time through your device settings. If you deny or revoke access, you can still use Luniq by entering your address manually, though some location-based matching may be less accurate.
Files you or a Provider upload to Luniq — including Provider licence/registration documents, prescriptions, and lab/diagnostic reports — are stored using Cloudflare R2, a secure cloud object-storage service. Access to stored files is role-restricted: • Provider licence and verification documents are accessible only to Admin, for the purpose of verifying a Provider. They are not visible to Customers or to other Providers. • Medical records, prescriptions, and reports generated during a booking are accessible to the Customer (or the Care Profile owner), the Provider fulfilling that specific booking, and Admin (solely for support or dispute resolution).
We may contact you by WhatsApp, SMS, email, or phone call for: • OTP and login verification • Booking confirmations, reminders, and rescheduling updates • Provider or equipment order status updates • Payment receipts and refund updates • Customer support and service-related notices You may opt out of promotional/marketing messages at any time. Transactional or service-critical messages (such as OTPs and booking confirmations) cannot be opted out of, as they are necessary to provide the service.
We apply a soft-delete approach to account and Care Profile data. When you delete your account, or remove a Care Profile, the associated records are immediately deactivated and hidden from active use on the platform — they are no longer visible to you, the relevant Provider, or used for new bookings. The underlying data is retained in our systems for a defined retention period thereafter, to meet legal, regulatory, tax, or dispute-resolution requirements, after which it is permanently deleted or anonymized.
Luniq operates in India and our services are intended for users located in India. We use Cloudflare for website performance, security, and file storage (R2). Depending on Cloudflare's infrastructure configuration, this may involve your data being processed or stored on servers located outside India.
We use cookies to keep you signed in, understand how the platform is used, and improve your experience. You can disable cookies in your browser settings, though this may affect platform functionality.
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties once you leave our platform.
Luniq is not intended for use by individuals under 18 without the involvement of a parent or guardian, including via a Care Profile created by that parent/guardian.
This Privacy Policy is intended to comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable data protection laws and rules in India.
We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.”
Luniq Health Pvt. Ltd. Techno Park Building, 34 Building Number, 2nd Floor 80 Feet Road, A V S Compound, Koramangala Bengaluru, Karnataka 560034 Phone: 9108 998 921 | Email: support@luniqhealth.com